Terms & Conditions
Effective date: October 14, 2026 · Version elt-policies-2026-10-14-v1
By booking or accepting transportation services from Elite Luxury Transports ("Company"), the Client acknowledges that they have read, understood, and agreed to the following terms and conditions.
1. Reservations & Payment
Reservations are confirmed only after Elite Luxury Transports accepts the booking request and communicates confirmation. Payment arrangements may include a saved payment method, a deposit, a payment link, or approved direct billing. Saving a payment method or submitting a booking request does not by itself confirm a reservation. Card storage and charges require the applicable authorization.
2. Cancellation & No-Show Policy
Reservations canceled twenty-four (24) hours or more before the scheduled pickup time will not incur a cancellation charge unless otherwise specified in a written agreement.
Reservations canceled less than twenty-four (24) hours before the scheduled pickup time, no-shows, or reservations where the passenger cannot be contacted are subject to the full trip charge.
Certain services, including hourly charters, special events, affiliate reservations, holidays, and major events, may be subject to different cancellation policies communicated at the time of booking.
3. Airport Arrivals & Flight Monitoring
Elite Luxury Transports monitors commercial airline flights when a valid airline and flight number are provided.
Complimentary wait time begins when the aircraft arrives at the gate, not when it lands.
Complimentary wait time includes:
Domestic arrivals: 30 minutes
International arrivals: 60 minutes
When the recipient has authorized reservation-related texts and the service is available, Elite Luxury Transports may send chauffeur arrival notifications, chauffeur contact information, and a tracking link. A booking contact's permission does not authorize messages to a different passenger's mobile number. Customers who opt out of texts can contact ELT by phone or email for assistance.
4. Scheduled Pickups & Wait Time
For all non-airport pickups, including departures, residences, hotels, and businesses, complimentary wait time is 15 minutes from the scheduled pickup time.
After complimentary wait time expires, additional wait time will be billed per minute at the applicable rate for the reserved vehicle class.
5. Vehicle Assignment
Vehicle requests are based on the reserved vehicle class. Elite Luxury Transports reserves the right to substitute a comparable or upgraded vehicle due to maintenance, safety, or operational requirements without additional charge.
6. Passenger Conduct
For the safety and comfort of all passengers and chauffeurs:
Smoking and vaping are prohibited in all vehicles.
Illegal drugs are strictly prohibited.
Alcohol is permitted only where allowed by law and at the Company's discretion.
Passengers must wear seat belts whenever required by law.
Standing through sunroofs or windows is prohibited.
Chauffeurs may refuse or terminate service if passenger conduct creates an unsafe or illegal situation.
7. Vehicle Capacity
Passengers and luggage must not exceed the legal seating or luggage capacity of the reserved vehicle. The chauffeur may refuse service if safe operating limits are exceeded.
8. Damage & Cleaning
The Client is financially responsible for any damage caused by passengers during the reservation, including but not limited to:
Interior or exterior damage
Burns
Tears
Broken equipment
Excessive cleaning
Vomit or bodily fluids
Spills requiring professional cleaning
Cleaning, repair, or replacement costs may be charged to the payment method on file.
9. Delays Beyond Our Control
Elite Luxury Transports is not liable for delays resulting from circumstances beyond our reasonable control, including but not limited to:
Traffic congestion
Weather
Road closures
Construction
Vehicle accidents
Airline delays
Government actions
Acts of God
The Company will make every reasonable effort to provide timely service.
10. Lost or Forgotten Property
Elite Luxury Transports is not responsible for personal belongings left in any vehicle.
Recovered items will be retained for a reasonable period when practical. Shipping or delivery costs for returned property are the responsibility of the owner.
11. Driver Authority
Chauffeurs have full authority to enforce Company safety policies.
The Company reserves the right to terminate service without refund if passengers:
Engage in illegal activity
Become abusive or threatening
Damage Company property
Endanger the chauffeur or other passengers
Fail to comply with chauffeur instructions regarding safety
12. Limitation of Liability
To the fullest extent permitted by law, Elite Luxury Transports' liability for any claim arising from transportation services shall not exceed the amount paid for the reservation.
The Company shall not be responsible for indirect, incidental, consequential, or special damages.
13. Governing Law
This Agreement shall be governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of law principles.
14. Acceptance
By booking transportation services with Elite Luxury Transports, the Client confirms that they have read, understood, and agree to this Rental Agreement, the Company's Privacy Policy, and all applicable Terms & Conditions.